Frequently Asked Questions

What card do you print onto?

The card is FSC board 300gsm

What inks do you use on your cards and prints?

The inks for both the cards and prints are non-toxic vegetable-based digital printer inks.

What are your envelopes made from?

All of our envelopes are made from recycled paper.

Are your products vegan and cruelty free?

Yes, I make sure all of my products do not contain any animal derived ingredients.

Do you use plastic in your packaging?

The cards are wrapped in biodegradable compostable cello bags, pop them in your compost heap or organic waste bin when you’re done and they will eventually disappear! The prints are posted out to customers flat in a hard-backed envelope, which will keep the print in top condition whilst on it’s way to you. It is fully recyclable too!

When will my order be dispatched?

We process all orders in the morning on a daily basis. Customers based in the UK please allow 1-3 working days for your items to arrive from the day of ordering, international orders please allow at least 7-14 working days for your items to arrive. If you have a special occasion that you need your items to arrive in time for, please get in touch to be sure we can fulfil this for you.

At busy periods please allow for longer processing times.

Where is my order?

If you haven’t received your order after 7 working days (please allow for longer delivery times during busy periods, especially Christmas time, and especially when the postal service is affected by industrial action), please get in touch and we will do our best to resolve the issue.

Please note over the busy festive season please allow for an extended delivery period.

Orders cannot be cancelled once dispatched.

Where is my nearest Jo Clark Design Stockist?

Get in touch with your postcode to find out where your nearest stockist is located, please be aware that most of our stockists only offer a small selection of our ranges.

Do you ship orders outside of the UK?

We’re not currently shipping outside of the UK from our main site, but you can order from are Etsy store here:

I don’t want to pay for delivery, how can I get free delivery?

Postage is calculated on weight and size of package, any orders exceeding £40 will be free delivery in the UK. Unfortunately we cannot offer free deliver on international orders.

What is your lead time for orders?

Please allow 1-2 days for your item to be dispatched. We send all UK orders first class Royal Mail. For rush orders please get in touch with Jo. International orders or larger items such as prints, cushion, mugs etc. will be sent tracked with Royal Mail.

I have received my order and it is damaged, what should I do?

This is very unusual but unfortunately occasionally does happen, if you can contact Jo within 24 hours of receiving your order sending appropriate photos via email of damaged items.

I have received the wrong order, what should I do now?

Well we’re very sorry to hear that, we are a very small team and do our best to deliver a great service, however mistakes sometimes do happen unfortunately.
Please get in touch with Jo asap with your order number and we will arrange a re-delivery of the correct goods asap.

I have received my order and it is damaged, what should I do?

This is very unusual but unfortunately occasionally does happen, if you can contact Jo within 3 days of receiving your order sending appopriate photos of damaged items.

How can I become a wholesaler and stock your products?