Privacy Policy

Who we are

Our website address is: https://www.joclarkdesign.co.uk

Jo Clark is the owner of Jo Clark Design and more information about her can be found here

What personal data we collect and why we collect it

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

Who we share your information with

We share information with third parties who help us provide our orders and store services to you;

Analytics

We use Google Analytics to give us data on performance and how the website is used in order to improve it.

You can find more information on how Google Analytics works in this guide. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Payment gateways

We use Paypal and Stripe to process payments for our website.

Information shared with these payment providers to process payments includes:

Name
Email
Address
Phone
City/State/Zip
Unique payment identifier
Payment provider identifier

How payment providers use data

To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:

PayPal privacy Policy
Stripe Privacy Policy

Shipping Providers

Royal Mail’s online business portal

Our shop is linked to Royal Mail’s online systems to help ship your order efficiently. Your name, address and product details are shared with Royal Mail for the purpose of generating address labels and managing orders.

You can view more information about Royal Mail and their policies here.

Marketing

When you subscribe to our newsletter through the website, you email address and any other information you have provided is shared with MailChimp. We use MailChimp to send out marketing messages to your inbox.

MailChimp’s privacy policy

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can manage your account by logging in and visiting your account page.

Contact details

If you have any questions or concerns related to your information and this website, please get in touch at privacy@joclarkdesign.co.uk or get in touch via our contact page.